FAQ's

Welcome to our FAQ section. Here, you’ll find answers to the most common questions about shopping at The Little Greene Farmhouse.

Orders & Shipping

1. Where does The Little Greene Farmhouse ship? Currently, we exclusively ship within the United States. We are unable to process or ship international orders at this time.

2. How long will it take to get my order? We value your time! Our standard process includes:

  • Order Processing: 1–2 business days (Orders placed after 5:00 PM are processed the next business day).

  • Transit Time: 3–5 business days.

  • Total Expected Delivery: 4–7 business days.

3. Is shipping really free? Yes! We believe in transparent pricing, so we offer free standard shipping on all orders across the United States with no hidden fees at checkout.

4. How can I track my shipment? Once your order leaves our facility, you will receive a shipping confirmation email containing a tracking number. Simply click the link in the email to monitor your package's journey in real-time.

Returns & Refunds

5. What is your return policy? Your satisfaction is our priority. You may return items within 30 days of delivery. Items must be in their original, unused condition and packaging. If you’ve made a mistake with your order, please note that return shipping costs are the customer's responsibility.

6. What if my package arrives damaged? We take great care in packaging your items, but accidents can happen. If your order arrives damaged or defective, please notify us within 7 days of delivery. Email clear photos of the damaged item and packaging, along with your order number, to info@tlgf.store, and we will promptly resolve the issue.

7. How long does a refund take? Once we receive and inspect your returned item, your refund will be processed within 7 business days. The funds will be returned to your original payment method.

Payments & Security

8. Which payment methods do you accept? We offer a seamless checkout experience supporting: Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay.

9. Is it safe to shop on your website? Absolutely. We prioritize your digital security. Our website uses industry-standard SSL encryption, and all payments are processed through secure, PCI-compliant third-party gateways. We never store your full credit card information on our servers.

Account & General Information

10. How can I modify or cancel my order? Speed is our goal, but if you need to make changes, please contact us immediately via phone or email. If your order has not yet entered the shipping process, we will do our best to modify or cancel it for you.

11. Why was my order canceled? To protect our customers, we reserve the right to review, hold, or cancel orders that appear suspicious or fraudulent. If this happens, any pending charges will be voided or refunded immediately.

12. How do I get in touch with your team? We are here to assist you during our business hours:

  • Support Email: info@tlgf.store

  • Support Phone: +1 (937) 244-6698

  • Operating Days: Monday – Saturday

  • Operating Hours: 10:00 AM – 5:30 PM (Sunday: Closed)